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Privacy Policy

Effective Date: August 12, 2025

Our Privacy Commitment in Plain Language

We are committed to protecting your privacy. This summary provides the key highlights of our policy. We encourage you to read the full details below.

  • We collect only the data necessary to provide and improve our services.
  • We do not and will not sell your personal data to third parties.
  • We use industry-standard security measures to protect your information.
  • You have control over your data and can request access or deletion at any time.

1. Introduction

This Privacy Policy explains how PinVPN LLC ("we," "us," or "our") collects, uses, and discloses information about you when you access or use our website, our AI-powered compliance platform (the "Services"), and other online products and services that link to this Privacy Policy. By using our Services, you agree to the collection, use, and disclosure of your information as described in this policy.

2. Information We Collect

a. Information You Provide to Us

We collect information you provide directly to us. This includes:

  • Account Information: When you register for an account, we collect information like your name, email address, password, company name, and contact information.
  • Payment Information: If you subscribe to a paid plan, we collect payment information through our third-party payment processor (e.g., Stripe). We do not store your full credit card information on our servers.
  • User Content: We collect the information you provide when using our Services, such as policies you upload for analysis, vendor documents, and communications with our support team.
  • Communications: If you contact us directly, we may receive additional information about you, such as your name, email address, the contents of the message, and any other information you may choose to provide.

b. Information We Collect Automatically

When you use our Services, we automatically collect certain information about your device and usage, including:

  • Log and Usage Data: We collect information related to your access to and use of the Services, including the type of browser you use, app version, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, and unique device identifiers.
  • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information.

c. Information From Third-Party Services

If you choose to connect third-party services (such as AWS, Okta, Google Workspace, Jira) to your PinVPN account, we will receive information from those services as authorized by your permissions within those platforms. This may include user lists, security settings, configuration data, and other information necessary to perform our compliance monitoring services.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our Services.
  • Improve, personalize, and expand our Services.
  • Process your transactions and manage your subscription.
  • Communicate with you, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes.
  • Monitor and analyze trends, usage, and activities in connection with our Services.
  • Find and prevent fraud and to respond to trust and safety issues that may arise.
  • For compliance purposes, including enforcing our Terms of Service, or other legal rights.

4. How We Share Your Information

We do not sell your personal information. We may share the information we collect in the following limited circumstances:

  • With Service Providers: We may share information with third-party vendors and service providers who perform services on our behalf, such as cloud hosting (e.g., AWS), payment processing, and analytics.
  • For Legal Reasons: We may disclose your information if we believe that it is reasonably necessary to comply with a law, regulation, legal process, or governmental request.
  • In Case of Business Transfer: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may share your information for any other purpose with your consent.

5. Data Retention and Security

We retain your personal information for as long as is necessary to provide the Services to you and to comply with our legal obligations. We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to:

  • Access the personal information we hold about you.
  • Request that we correct any inaccurate personal information.
  • Request that we delete your personal information.
  • Object to the processing of your personal information.

You can typically exercise these rights through your account settings or by contacting us directly.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by revising the "Last Updated" date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification).

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at: [email protected].